Where do you ship to?
We ship to the United States and Canada.
What is the difference between Pulse Brew and Pre-Infusion?
- Pre-Infusion will wet the coffee once, for a designated amount of time, at the beginning of the brew cycle.
- Pulse Brew will cycle the brewing off and on during the entire brew cycle. See programming guide for pulse patterns.
Why is my dispenser not full after brewing?
- Not enough water is flowing through to the brew basket. Check to make sure programming levels are set properly.
- The spray head may be clogged.
- Tubing may be kinked.
- Check to make sure the flow rate and water pressure from the supply line meet the specifications for the brewer.
- The dump/Bypass valve or UPM/UCM may not be working properly. Troubleshooting will determine this.
Why is my brew basket overflowing?
- You might be using too much coffee for the size of the brew basket. Try a larger brew basket if one is available for your brewer.
- Your spray head might be cracked, broken, or missing.
- You might be using the wrong filter or multiple filters might be stuck together.
- The grind might be too fine. Try using the Pulse Brew or Pre-Infusion or try using a coarser grind.
Why is the brew time displayed is different than in the program mode?
Pulse brew, drip out or bypass settings are active and will affect display time.
How can I avoid coffee grounds in my coffee.
- Check the amount of coffee being used.
- Check the grind profile of coffee.
- Ensure correct brew cone and paper filter sizes are used (one filter per brew cycle).
- Ensure the spray head is in place.
- Make sure by-pass is activated for large brewers.
My G3 brewer is indicating a “Water Level Error”, what should I check?
- Verify that the water supply to the brewer is on.
- Ensure that there is a flow rate of 1 GPM
- Check that the inlet valve is operating correctly.
- Reset the rear toggle switch – the board should display “Filling”, “Heating” “Ready to Brew”.
Why is the tank is boiling on a dual voltage unit?
If using 220V power, the white wire should be capped. If the white wire is uncapped and connected to C on the power block, it will cause the unit to boil when connected to 220V power. Refer to power hookup label inside the unit for detailed instructions.
How do I wire for dual voltage?
- G3 Equipment:
- For 120V operation, connect neutral jumper wire from N to C on power block. Power connection: L1, N & G
- For 220V operation, neutral jumper wire needs to be disconnected from “C” on power block and capped. Power connection: L1, L2, N & G
- Decanter Brewer Equipment (Alpha D & DS):
- For 120V operation, cap brown wire and connect black wire to position “C” on power block. Power connection: L1, N & G
- For 220V operation, cap black wire and connect brown wire to position “C” on power block. Power connection: L1, L2, N & G
- Air Pot Brewer (D500AP):
- For 120V operation, cap red wire and connect brown wire to position “C” on power block. Power connection: L1, N & G
- For 220V operation, cap brown wire and connect red wire to position “C” on power block. Power connection: L1, L2, N & G
- G3 Equipment:
Why is the unit not brewing?
- Make sure “Ready to Brew” light is on, or the display reads “Ready to Brew”.
- Ensure the water in the tank is touching the water level probe. The inlet valve energizes when the water level drops below the probe.
- Check for 120V at the dump valve while pressing the brew button.
Why won’t the unit turn on?
- Verify that the unit is plugged in.
- Ensure that the rear toggle switch is in the ON position.
- Check power to control board by checking if lights on control board are lit.
How do I get technical support?
Give us a call and we’ll help you.