FAQs

We ship to the United States and Canada.

• Pre-Infusion will wet the coffee once, for a designated amount of time, at the beginning of the brew cycle.
• Pulse Brew will cycle the brewing off and on during the entire brew cycle. See programming guide for pulse patterns.

• Not enough water is flowing through to the brew basket. Check to make sure programming levels are set properly.
• The spray head may be clogged.
• Tubing may be kinked.
• Check to make sure the flow rate and water pressure from the supply line meet the specifications for the brewer.
• The dump/Bypass valve or UPM/UCM may not be working properly. Troubleshooting will determine this.

• You might be using too much coffee for the size of the brew basket. Try a larger brew basket if one is available for your brewer.
• Your spray head might be cracked, broken, or missing.
• You might be using the wrong filter or multiple filters might be stuck together.
• The grind might be too fine. Try using the Pulse Brew or Pre-Infusion or try using a coarser grind.

Pulse brew, drip out or bypass settings are active and will affect display time.

• Check the amount of coffee being used.
• Check the grind profile of coffee.
• Ensure correct brew cone and paper filter sizes are used (one filter per brew cycle).
• Ensure the spray head is in place.
• Make sure by-pass is activated for large brewers.

• Verify that the water supply to the brewer is on.
• Ensure that there is a flow rate of 1 GPM
• Check that the inlet valve is operating correctly.
• Reset the rear toggle switch – the board should display “Filling”, “Heating” “Ready to Brew”.

If using 220V power, the white wire should be capped. If the white wire is uncapped and connected to C on the power block, it will cause the unit to boil when connected to 220V power. Refer to power hookup label inside the unit for detailed instructions.

• G3 Equipment:
  • For 120V operation, connect neutral jumper wire from N to C on power block. Power connection: L1, N & G
  • For 220V operation, neutral jumper wire needs to be disconnected from “C” on power block and capped. Power connection: L1, L2, N & G
• Decanter Brewer Equipment (Alpha D & DS):
  • For 120V operation, cap brown wire and connect black wire to position “C” on power block. Power connection: L1, N & G
  • For 220V operation, cap black wire and connect brown wire to position “C” on power block. Power connection: L1, L2, N & G
• Air Pot Brewer (D500AP):
  • For 120V operation, cap red wire and connect brown wire to position “C” on power block. Power connection: L1, N & G
  • For 220V operation, cap brown wire and connect red wire to position “C” on power block. Power connection: L1, L2, N & G

• Make sure “Ready to Brew” light is on, or the display reads “Ready to Brew”.
• Ensure the water in the tank is touching the water level probe. The inlet valve energizes when the water level drops below the probe.
• Check for 120V at the dump valve while pressing the brew button.

• Verify that the unit is plugged in.
• Ensure that the rear toggle switch is in the ON position.
• Check power to control board by checking if lights on control board are lit.

Give us a call and we’ll help you.

Please email [email protected] or call us at 1-800-459-2882.